Makkah Towers

It was clean and very close to the haram and Kabbah. So it made it very easy for my parents to access the mosque and pray.

Breakfast was very good. Me and my Wife enjoyed every morning the delicious breakfast. Location was ideal and close to haram.

This stay was precious as 4 of us siblings were accompanying our parents and it was their 60th wedding anniversary. We were in Tower 3 on 10th floor and house keeping Mohamed Shawky & Motiar Rahman were absolutely amazing. Rooms were cleaned daily and replenished with fresh towels. Any request such as cleaning at a particular time or requesting accessories was never any trouble and worked very hard with always a smile on their faces. We had breakfast daily with our reservations at Al Noor restaurant and what can I say about Head waiter Shazzad Hossain. He truly is an asset to the establishment. He took particular care over my disabled parents. As soon as he would see our party, he would get our table ready, and assist my parents with bringing their breakfast to the table. He would instruct the other waiters to bring juices and hot drinks. The restaurant has a very good selection of cuisines a and a variety of different foods. He even went through the effort of ordering a Anniversary cake delivered through room service. A mention also to waiter Majid Sayed who was also always available at my parents requests. It's special colleagues like Shazzad Hossain who are customer focused, that go above and beyond our expectations and the sole reason why we return year upon year. The only down fall we noticed this year was the lifts are very busy at salah times and can be a bit of a struggle. Will definitely return if the likes of Shazzad Hossain, Majid Sayed, Mohamed Shawky & Motiar Rahman are here that really make Makkah Towers stand out from the rest.

Very very closer to the haram compared with other major 5 star hotels. Important factor was the lifts which was mostly on time with little wait. We were group of 18 family members and facilities were great. We added two adults to hotel room expecting to pay extra but hotel staff upgraded us to 4 quad rooms with haram views with no extra charge (Free). Very luxury hotel with great service. We could let our kids roam freely within haram and back to hotel as it was so safe due to very loose location. Hotel is perfectly located closer to gate 79 and umrah gate. Highly recommend this hotel due to the probity, reduced lift wait times and safety. Checking and check out process was very swift. Very helpful staff. Great service.

Location: One of the nearest properties to Masjid Al Haram. 1)The entry for Towers 1 and 2 is in front of Gate 79 (King Fahad Gate, the gate from where we go directly to Mataf for Umrah and female prayers areas in front of Kaaba Al Mashrafa, both at Mataf and at the ground level). The entry is from the Makkah Commercial Centre entry الشركة المكة التجاري،, so indeed, it is the best location at this rate. 2)The entry for Tower 3 is on the side, the walkway between the Makkah Towers and the Clock Towers. The Entry and Elevators: They are much better than the entry of most of the hotels in the clock towers, which were much more challenging when we stayed there last time. In Clock Towers, we got an elevator from the ground to the hotel lifts, which was actually a test of patience due to the rush and packed unsupervised elevators at almost all times. If you want to skip those lifts you need to take 5 consecutive escalators and reach the level of hotel elevators. In the Makkah Towers, most of the entries were much easier in comparison, saying it for my three times experiences staying there. (Towers 1 and 3) Rooms: This is one of the old-built but well-maintained properties. Our room does have a cute kitchenette ( an electrical stove top having 2 points and a water tap for dishwashing) which was a surprise to us as it was a very useful addition and not advertised in the room description. The room has a well-working refrigerator and all the usual facilities we get an iron+stand, a tea corner with accessories & a small electrical kettle, and towels/ toiletries. We took our own bathroom slippers which were helpful, the room has carpet-use slippers. Many of the bigger family rooms have few stairs which are mentioned while booking, we need to think about our possibilities and write them down about priority for non-stair / wheelchair accessible rooms if needed.